My agent misunderstands callers

If the AI misinterprets a caller's question or instruction, it's often due to overly complex prompts or unclear phrasing.

Solution

• Reword the prompt using shorter, direct sentences.
• Split long instructions into smaller steps instead of one large block of text.
• Test out loud by reading the prompt as if you were the AI, to see if the flow feels natural and easy to follow.
• Where possible, avoid ambiguous terms and use explicit wording.

Tricky names and product words being misheard? Add them to Industry Terms in the agent settings. See How to build your AI phone agent (section 8).