How billing and call minutes work

Kollie offers flexible subscription tiers to match different business sizes and call volumes. Each plan includes core features like inbound call handling, AI-powered agents and access to call transcripts.

Higher tiers add more call minutes, multiple agents, CRM and ERP integrations, outbound calling and advanced automation options.

For the current plans, prices and included minutes, see the pricing page.

How are calls billed?

Calls are billed per second, which gives you precision and cost control.

What happens when I use up my minutes?

When your included monthly minutes are fully used, a soft block is applied:

• Incoming calls are still received.
• Transcripts and data are still saved.
• You need to purchase additional minute packages to continue outbound campaigns or heavy usage.

Minute add-ons are valid for 24 months. For pricing and custom volume needs, please contact the sales team.

Keep an eye on your minutes with Keep track of your minutes and usage.