Connect Kollie to Claude or ChatGPT (MCP)

You can connect your Kollie account to Claude or ChatGPT. Once it's connected, you can ask about your calls and agents in plain language, and have it place outbound calls for you.

The connection uses MCP (Model Context Protocol), the standard Claude and ChatGPT use to work with other tools. You don't need to know how it works to set it up.

Some things you can ask:

• Review calls: "Summarize my last 20 calls and list the ones that need a follow-up."
• Dig into a call: "Read the transcript of my last call and tell me where the agent could have done better."
• Check your agents: "List my agents and tell me how each one is set up."
• Improve an agent: "Read the prompt of my Support agent and suggest what to improve."
• Place a call: "Call [phone number] with my Sales agent. The customer's name is Anna."

Set it up

Pick the tool you use and follow its guide:

• Set up Kollie in Claude
• Set up Kollie in ChatGPT

The quickest way to start is the strip on your Analytics page or on an agent's Agent Calls History page. Select Connect Claude or Connect ChatGPT and follow the steps there.

Before you start

• You need a paid Kollie plan. The connection isn't available on the Free plan.
• You need an account with Claude or ChatGPT.
• Calls placed through Claude or ChatGPT are real calls from your account. They use your call minutes like any other outbound call, and the same plan, credit and country rules apply.

What Claude and ChatGPT can access

It can't create, change or delete anything in Kollie, and it can't listen to call recordings: open the call in Kollie for those.

Try it out

Open a new chat in Claude or ChatGPT and ask "Which Kollie organization am I connected to?". If it answers with your organization, the connection works. Then try one of the questions at the top of this page.

Tips

• Approve calls before they're placed. In Claude you can make it ask for your approval before every call. See Approve calls before they're placed.
• Name the agent. If you have several agents, say which one to use, for example "my Sales agent".
• Give the details your agent needs. If your agent's prompt uses details like the customer's name, include them in your request.
• Check the outcome afterwards. A call runs in the background. Ask "How did that call go?" a few minutes later to see its summary and outcome.

Troubleshooting

A call isn't placed. The same rules apply as in the Kollie app: check your remaining minutes or credit, and whether your plan allows calls to that country. Phone numbers work best with the country code, for example +31.

I don't see the Connect buttons in Kollie. They're only shown on paid plans. See How billing and call minutes work.

For problems while connecting, see the troubleshooting section in the Claude or ChatGPT guide.

Disconnect

Want to stop using Kollie in Claude or ChatGPT? You can remove it there at any time. Here's how in Claude and in ChatGPT.