My agent hangs up too early

If your agent ends calls too quickly, it may not be giving customers enough time to respond or ask final questions. This can lead to missed opportunities and a poor customer experience.

Solution

Add wait time or confirmation prompts before ending the call.

Prompt example

Before ending the call, ask: "Is there anything else I can help you with today?"

If the user says no or is silent for 5 seconds, say: "Alright, thank you and have a great day!" then hang up.

See also how to define the ending of a call in How to build your AI phone agent (section 5.4).