Connect Easybell to Kollie

Connect an Easybell number to a Kollie AI agent using Easybell's FQDN feature.

Kollie SIP details: SIP URI sip:luvjtjd3aor.sip.livekit.cloud · domain (without sip:) luvjtjd3aor.sip.livekit.cloud · transport TCP · inbound calls only (outbound calls over your own number aren't available yet). Full reference: Use your own phone number with SIP.

At a glance

Easybell offers two ways to connect, depending on which product you have:

FQDN is included in Cloud Telefonanlage Pro. On some SIP trunk plans it is a paid add-on. Check the current Easybell price list, or ask Easybell to confirm the cost for your contract, before you activate it.

Before you start

• Access to my.easybell, the Easybell customer portal.
• The Easybell number the agent should answer on.

Part 1: Add your number in Kollie (both options)

1. Add the number
   • Go to My Numbers → Add Your Number.
   • Select the country and enter your Easybell number. Then click Add.
2. Attach it to an agent
   • Attach the number to the agent that should answer. See Step 1 of the overview. A number without an agent cannot answer calls.
3. Note Kollie's SIP domain
   • In Easybell you enter Kollie's SIP domain without sip::

Now follow either Part 2A or Part 2B.

Part 2A: Cloud Telefonanlage Pro

Easybell describes this setup for external AI services in its own guide, "FQDN connection for AI services".

4. Add an FQDN resource

   • In my.easybell, open Cloud Telefonanlage → Resources → Add resource.
   • Set the extension type to FQDN.
   • Under Phone numbers, choose the Easybell number you added in Kollie.

5. Point it to Kollie

   • In the resource, open Call handling → Forwarding and select FQDN.
   • Enter luvjtjd3aor.sip.livekit.cloud, then save the resource.

6. (Optional) Allow transfers to internal extensions

   Use this if the agent should be able to hand a call to a colleague on your Easybell system:

   • In the FQDN resource, under Call handling, enable forwarding to internal users and resources.
   • In Kollie, add the destination to the agent's Call Transfer skill. Use the internal short-dial number followed by @easybell, for example 10@easybell.

   The @easybell suffix is required. Easybell only allows this kind of transfer to internal users and resources. Transfers to external mobile or landline numbers are blocked.

Continue with Part 3.

Part 2B: Easybell SIP trunk

Easybell's own guide for this is "SIP trunk authentication via FQDN domain".

4. Make sure FQDN is available

   Check in the customer portal whether FQDN authentication is offered for your plan. If it isn't, ask Easybell support (support@easybell.de) to activate it, and include your customer number. For example:

   Hello Easybell team, please activate the FQDN feature on our SIP trunk so we can connect it to Kollie AI. Customer number: [your number]. Thank you.

5. Open the connection settings

   • Go to Telephone connection, or Manage phone numbers on the dashboard.
   • Open Connections → [your connection] → Configuration → Change.

6. Switch authentication to FQDN

   • In the Trusted IP section, open the settings for incoming connections.
   • Set Authentication via to FQDN Domain.
   • Enter luvjtjd3aor.sip.livekit.cloud and save.

7. Send numbers in E.164

   • Under Incoming Number Signaling, choose the international E.164 format with a leading +.
   • The result should look like +49301234567@luvjtjd3aor.sip.livekit.cloud, not 0301234567@luvjtjd3aor.sip.livekit.cloud.

   Kollie uses the international number to find your number card and the agent attached to it.

Part 3: Test

• Call your Easybell number from another phone.
• The agent attached to the number answers.
• The caller's real number appears in Agent Calls History.
• Audio works in both directions.
• Cloud Telefonanlage Pro only: ask the agent to transfer you, and check that the internal extension rings.

Troubleshooting