Forward calls from Placetel

To forward calls from Placetel to your Kollie AI agent:

1. Select Numbers

   • From the left sidebar menu in Placetel, go to Numbers.
   • Click on the number you want to forward, then select Manage in Control Hub.

2. Access calling settings

   • In the left sidebar menu, go to Calling.
   • Select the Features tab.

3. Configure a hunt group

   • Go to Hunt Group.
   • Choose Add new (if setting up for the first time) or Manage (if you already have one).
   • You'll be redirected to a new page.

4. Set the forwarding location

   • Select the location and the phone number you want to forward.
   • Continue to the next page.

5. Choose the forwarding method. Options include:

   • Circular: calls are distributed in a loop.
   • Top down: calls are always routed in the same order.
   • Longest idle: the call goes to the agent who's been idle the longest.
   • Weighted: calls are distributed based on pre-set percentages.
   • Simultaneous: all agents ring at once.

   Select the method that fits your setup, then click Next.

6. Enable call forwarding

   • Turn on Forward after a set number of rings.
   • Enter the phone number assigned to your Kollie AI agent.
   • Click Next, then Create.

Remember to pass the original caller ID. See Forward calls from your VoIP provider.