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My outbound campaign won't start

Your outbound calling campaign won't start? Check your plan, the campaign time window and the phone number format.

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Solution

Check the following in your Campaign Configuration:

  • Premium plan status: outbound campaigns require a Premium or higher plan.
  • Campaign time window: make sure your start and end dates and daily call time range are valid.
  • Lead list format: phone numbers must be in E.164 format (for example +14155552671).

See Set up an outbound calling campaign for the full setup.

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