I can't find a call transcript

If a transcript isn't appearing in your dashboard or notifications, it's usually due to a configuration issue.

Solution

• Make sure your notification channel (email, WhatsApp or SMS) is correctly set in the agent's settings.
• If the transcript still doesn't show, review the call history section in the dashboard to see whether it's saved there but not sent via notifications.

Learn more in Where to find transcripts, recordings and summaries.