Connect Zadarma to Kollie

Let a Kollie AI agent answer calls to your Zadarma virtual number.

Kollie SIP details: SIP URI sip:luvjtjd3aor.sip.livekit.cloud · domain (without sip:) luvjtjd3aor.sip.livekit.cloud · transport TCP · inbound calls only (outbound calls over your own number aren't available yet). Full reference: Use your own phone number with SIP.

At a glance

Before you start

• An active Zadarma virtual number and a configured Zadarma Cloud PBX.
• The internal PBX extension that your virtual number rings on.

Setup steps

1. Add your number in Kollie
   • Go to My Numbers → Add Your Number.
   • Select the country and enter your Zadarma virtual number. Then click Add.
   • Attach the number to the agent that should answer. See Step 1 of the overview.
2. Open the extension's forwarding
   • In Zadarma, go to My PBX → Extensions and select the extension that your virtual number rings on.
   • Next to Call forwarding and voicemail, click Set up or Enable.
3. Choose when the agent answers

4. Forward to Kollie
   • Under Forward to, choose External server (SIP URI).
   • Enter your virtual number in E.164 format, then @, then Kollie's SIP domain:

• Click Save.

Test checklist

• Call your Zadarma virtual number from another phone. If you chose No answer, let the extension ring out without picking up.
• Zadarma forwards the call and the attached agent answers.
• The caller's real number appears in Agent Calls History.
• Audio works in both directions.

Troubleshooting