View your call reports and dashboards

The Reports & Dashboards section, found under the Analytics tab, gives you a real-time and historical view of your call performance. This helps you track agent activity, campaign effectiveness and overall system usage.

From here, you can:

• Monitor key metrics such as call duration, outcome and call quality flags.
• Review campaign performance by checking success and failure rates and trends over time.
• Export data such as transcripts and summaries in CSV format for deeper offline analysis or reporting.
• Visualize trends with charts showing call volume, sentiment distribution and response patterns.

Use the filters at the top of the Analytics tab to narrow results by date range, campaign or agent, so you can focus on the exact data you need.

See also Keep track of your minutes and usage and Where to find transcripts, recordings and summaries.