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Connect Telnyx to Kollie

Send calls from your Telnyx number to a Kollie AI agent using an FQDN SIP Connection.

Last updated: October 14, 2026

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Send calls from your Telnyx number to a Kollie AI agent using an FQDN SIP Connection.

Kollie SIP details: SIP URI sip:luvjtjd3aor.sip.livekit.cloud · domain (without sip:) luvjtjd3aor.sip.livekit.cloud · transport TCP · inbound calls only (outbound calls over your own number aren't available yet). Full reference: Use your own phone number with SIP.

At a glance


Direction	Inbound: Telnyx sends calls to Kollie
Connection type	FQDN SIP Connection, SRV record, no port
Number format	`+E.164`

Before you start

An active Telnyx account with a purchased phone number.
Access to SIP Connections in the Telnyx Mission Control Portal.
A Kollie agent that is already set up.

Part 1: Add your number in Kollie

Add the number
- Go to My Numbers → Add Your Number.
- Select the country and enter your Telnyx number. Then click Add.
Attach it to an agent
- Attach the number to the agent that should answer. See Step 1 of the overview.
Note Kollie's SIP domain
- In Telnyx you enter Kollie's SIP domain without sip:: luvjtjd3aor.sip.livekit.cloud

Part 2: Set up Telnyx

Create the SIP Connection
- Go to Voice → SIP Connections → Add SIP Connection.
- Name it, for example kollie, and choose FQDN as the connection type.
Add the Kollie domain

Setting	Value
FQDN	`luvjtjd3aor.sip.livekit.cloud` (no `sip:`)
Record type	SRV
Port	leave empty

Don't add a port. Telnyx only does an SRV lookup when no port is given. If you add one (for example :5060), Telnyx does an A-record lookup instead, and calls may not route correctly. See Telnyx's documentation on how it handles SRV records.

Configure the inbound settings

In the connection's Inbound section:

Setting	Value
Number format (called and calling)	`+E.164`
Transport protocol	TCP
SIP region	Europe (Kollie runs in Amsterdam, so this keeps the call path short)
Codecs	Only the codecs Telnyx recommends in the interface

+E.164 sends the number with the + and the country code (for example +49301234567). Kollie needs this format to match the call to your number card.

Link your number

Under Numbers or My Numbers, select your number and attach it to the new connection. Without this step, Telnyx doesn't know where to deliver calls to that number.

Test checklist

Call your Telnyx number from another phone:

The agent attached to the number answers.
The caller's real number appears in Agent Calls History.
Audio works in both directions.

Troubleshooting

Symptom	What to check
Calls don't reach Kollie	The connection is enabled and of type FQDN · the domain is complete and has no `sip:` · record type is SRV · no port is set · transport and region are correct · the number is linked to this connection
Call reaches Kollie but nobody answers	The number on the Kollie card matches the Telnyx number exactly · the Agent row on the card shows an agent · numbers arrive in `+E.164`
Numbers arrive in the wrong format	In the inbound settings, set both DNIS and ANI to `+E.164`. Correct: `+436641234567`. Wrong: `436641234567` or `06641234567`.
No audio, or audio in one direction only	Use only the codecs Telnyx recommends · check transport and region · make sure your network isn't blocking Telnyx media · note whether it happens on every call or only some

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