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Forward calls from your VoIP provider
Forward your business number to your Kollie AI agent from your VoIP provider's admin portal.
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Some VoIP providers let you set up call forwarding directly from their admin portals. This allows you to forward your business number to your Kollie AI agent's phone number without making changes at the carrier level.
Important: make sure you pass the original caller ID in the call forwarding settings when you set this up at your VoIP provider. Otherwise every call looks as if it comes from your own number, and caller recognition, CRM matching and call history stop working properly.
Steps and terminology vary per provider. These provider-specific guides walk you through it:
Using a business phone system or SIP carrier? Connecting your own number via SIP may be the better option.
Related articles
- Forward your business calls to your agentForward calls from your own business number to a Kollie AI agent, without changing the number your customers dial.
- Forward calls from VoysStep-by-step: forward calls from your Voys (Voys.nl) number to your Kollie AI agent, with the original caller ID.
- Forward calls from AircallStep-by-step: forward calls from Aircall to your Kollie AI agent with a Smartflow.
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