Keep track of your minutes and usage

The Usage Tracking dashboard in Kollie gives you a clear, real-time view of your call activity and remaining resources, so you can plan ahead and avoid interruptions. It's especially useful for monitoring team performance, keeping track of your plan limits and spotting call trends.

What can I track?

• Minutes usage: see exactly how many minutes you've used versus what's remaining in your current plan, helping you decide when to top up.
• Call history: review all inbound and outbound calls in detail, including timestamps, agent handling and outcomes.
• Missed or unanswered calls: identify when and how often calls are being missed so you can adjust staffing or workflows.
• Summaries and transcripts: instantly access, download and review conversation summaries and full transcripts for follow-up, training or compliance purposes.

By keeping an eye on these metrics, you can ensure your AI agents are operating efficiently, avoid overages and make informed decisions on resource allocation.

See also How billing and call minutes work and View your call reports and dashboards.